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BarTender Premium Maintenance and Support

  • Phone, chat, email, web-form support and remote assistance during business hours
  • Access to Edition and Printer Upgrades and Downgrades
  • Access to Free version Updates
  • Premium Maintenance and Support is provided by Seagull Scientific
  • 1 calendar hour first-response time target **
  • Escalation prioritization to senior technicians


  • Product activation assistance
  • Installation and configuration questions
  • Issue diagnosis and support
  • Post-sales support on the software capabilities and features

Offered by Professional Services

  • Introductory and in-depth product training
  • Consultation and implementation assistance
  • Configuration and usage best practices
  • Programming, coding, and integration design
  • Custom label and template design

Support Plans

All BarTender customers using a supported version of BarTender qualify for support through Seagull Scientific.  Several support packages are available to meet the needs of any business.

BarTender Software Support Australia
* Available only for issues relating to software activation and license keys.
** Contact us for further information and conditions on time targets, support channels and availability.