BarTender Premium Maintenance and Support
Summary
- Phone, chat, email, web-form support and remote assistance during business hours
- Access to Edition and Printer Upgrades and Downgrades
- Access to Free version Updates
- Premium Maintenance and Support is provided by Seagull Scientific
- 1 calendar hour first-response time target **
- Escalation prioritization to senior technicians
Included
- Product activation assistance
- Installation and configuration questions
- Issue diagnosis and support
- Post-sales support on the software capabilities and features
Offered by Professional Services
- Introductory and in-depth product training
- Consultation and implementation assistance
- Configuration and usage best practices
- Programming, coding, and integration design
- Custom label and template design
Support Plans
All BarTender customers using a supported version of BarTender qualify for support through Seagull Scientific. Several support packages are available to meet the needs of any business.
** Contact us for further information and conditions on time targets, support channels and availability.