Standard Maintenance and Support
Summary
- Phone, chat, email and online support during business hours
- Access to both Edition and Printer Upgrades
- Access to Free version Updates
Covered by Support
- Installation and activation assistance
- Basic configuration issues
- Basic "how-to" and usage questions
Not covered by Support
- In-depth product training
- Consultation and implementation services
Important
- Without an active agreement one must back-pay Standard Maintenance & Support from the date of first activation in order to Upgrade (Printer Add-ons, Edition upgrade) or Update the software to a later version.
- Standard Maintenance & Support is calculated at 20% of the license value
Maintenance & Support - Amnesty Promotion
Maintenance & Support - Back-pay Penalty Waiver
BarTender 2019 Software Maintenance and Support Agreement (PDF)