Standard Maintenance and Support

Summary

• Phone, chat, email and online support during business hours
• Access to both Edition and Printer Upgrades
• Access to Free version Updates

Covered by Support

• Installation and activation assistance
• Basic configuration issues
• Basic "how-to" and usage questions

Not covered by Support

• In-depth product training
• Consultation and implementation services

Important

• Without an active agreement one must back-pay Standard Maintenance & Support from the date of first activation in order to Upgrade (Printer Add-ons, Edition upgrade) or Update the software to a later version.
• Standard Maintenance & Support is calculated at 20% of the license value

 

Maintenance & Support - Amnesty Promotion

Maintenance & Support - Back-pay Penalty Waiver

BarTender 2019 Software Maintenance and Support Agreement (PDF)