BarTender Standard Maintenance and Support (MSA)
Summary
- Phone, chat, email, web-form support and remote assistance during business hours
- Access to Edition and Printer Upgrades and Downgrades
- Access to Free version Updates
- Effective March 17, 2025, an active MSA (subscription or maintenance contract) will be required to receive assistance from Seagull’s Technical Services team. This includes all support activities such as license activation, printer clear services, and general technical assistance.
- Standard Maintenance and Support is provided by Seagull
- 2 business hours first-response time target **
Included
- Product activation assistance
- Installation and configuration questions
- Issue diagnosis and support
- Post-sales support on the software capabilities and features
Offered by Professional Services
- Introductory and in-depth product training
- Consultation and implementation assistance
- Configuration and usage best practices
- Programming, coding, and integration design
- Custom label and template design
Support Plans
All BarTender customers using a supported version of BarTender qualify for support through Seagull Scientific. Several support packages are available to meet the needs of any business.
* Available only for issues relating to software activation and license keys.
** Contact us for further information and conditions on time targets, support channels and availability.