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Standard Maintenance and Support


  • Phone, chat, email and online support during business hours 
  • Edition and printer Upgrades
  • Free version Updates

Covered by Support

  • Installation and activation assistance
  • Basic configuration issues
  • Basic "how-to" and usage questions

Not covered by Support

  • In-depth product training
  • Consultation and implementation services


  • Without an active agreement one must back-pay Standard Maintenance & Support from the date of first activation in order to Upgrade (Printer Add-ons, Edition upgrade) or Update the software to a later version.
  • Standard Maintenance & Support is calculated at 20% of the license value


BarTender Software Maintenance & Support Amnesty Promotion

BarTender 2019 Software Maintenance and Support Agreement (PDF)